Use VoIP services in Odoo with Axivox

Introduction

Odoo VoIP can be set up to work together with Axivox. In that case, an Asterisk server is not necessary as the infrastructure is hosted and managed by Axivox.

To use this service, contact Axivox to open an account. Before doing so, verify that Axivox covers your area and the areas you wish to call.

Configuration

Go to Apps and install the VoIP Module.

Go to Settings ‣ General Settings ‣ Integrations, and fill out the Asterisk (VoIP) field:

• PBX Server IP: set the domain created by Axivox for your account (e.g., yourcompany.axivox.com)

• WebSocket: type in wss://pabx.axivox.com:3443

• VoIP Environment: set as Production

Configure the VOIP user in the Odoo’s user

Go to Settings ‣ Users & Companies ‣ Users, then open the user’s form you want to configure. Under the Preferences tab, fill out the section PBX Configuration:

• SIP Login / Browser’s Extension: the Axivox username

• SIP Password: the Axivox SIP Password

 Note

You can find all this information by logging in at https://manage.axivox.com/, selecting the user you want to configure, and referring to the fields as pictured below.

Phone Calls

You can make phone calls by clicking on the phone icon in the navigation bar.

You can also receive phone calls. Odoo rings and displays a notification.

 Tip

If you see a Missing Parameter message in the Odoo softphone, refresh your Odoo window and try again.

 Tip

If you see an Incorrect Number message in the Odoo softphone, make sure to use the international format, leading with the plus (+) sign followed by the international country code. E.g., +16506913277 (where +1 is the international prefix for the United States).