Odoo Invoice Time Spent on Tickets (Prepaid Support Services) by Deviati Nur Istiqomah Nov 15, 2022 Invoice Time Spent on Tickets (Prepaid Support Services) None [1] ** Have the option to work with prepaid support services, meaning that a sales order and a corresponding invoice are issued and, once ... Read more
Odoo Ratings by Deviati Nur Istiqomah Nov 15, 2022 Ratings None [1] ** Allow customers to rate their experience with your helpdesk teams to strengthen your credibility and gain their trust. Reviews can also influence a customer’s decision and open spa... Read more
Odoo Forum and eLearning by Deviati Nur Istiqomah Nov 15, 2022 Forum and eLearning None [1] ** Forum None [2] ** To go above and beyond email, live chat, web forms, and phone lines, offer your customers a support forum. This way, customers might become more attac... Read more
Odoo Reports for a Better Support by Deviati Nur Istiqomah Nov 15, 2022 Reports for a Better Support None [1] ** An efficient customer service solution should have a built-in reporting option. Reports allow you to track trends, identify areas for improvement, manage emplo... Read more
Odoo Start Receiving Tickets by Deviati Nur Istiqomah Nov 15, 2022 Start Receiving Tickets None [1] ** Offering a variety of channels from where your customers can contact you grants them flexibility and the right to choose the best one for themselves. And, in order ... Read more
Odoo Service Level Agreements (SLA) by Deviati Nur Istiqomah Nov 15, 2022 Service Level Agreements (SLA) None [1] ** Service Level Agreements (SLA) are commitments you make with your customers to outline how a service is delivered. It bolsters trust between you and your cus... Read more
Odoo Getting Started by Deviati Nur Istiqomah Nov 15, 2022 Getting Started None [1] ** Helpdesk teams provide your customers with support to queries or errors they might encounter while using your product/service. Therefore, a successful scheme where you can ... Read more
Odoo Plan onsite interventions from helpdesk tickets by Deviati Nur Istiqomah Nov 15, 2022 Plan onsite interventions from helpdesk tickets None [1] ** The integration with the Helpdesk app lets your helpdesk team manage intervention requests directly. Planning field service tasks from ticke... Read more
Odoo Create onsite interventions from sales orders by Deviati Nur Istiqomah Nov 15, 2022 Create onsite interventions from sales orders None [1] ** Allowing your sales team to open onsite interventions creates a seamless experience for your customers. They can receive a quotation they firs... Read more
Odoo Create Timesheets upon Time Off Validation by Deviati Nur Istiqomah Nov 15, 2022 Create Timesheets upon Time Off Validation None [1] ** Odoo automatically timesheets on project/tasks upon time off requests. This allows for better overall control over the validation of timesheets, ... Read more
Odoo Create Project’s Tasks from an Email Alias by Deviati Nur Istiqomah Nov 15, 2022 Create Project’s Tasks from an Email Alias None [1] ** When you already have an email address that customers know from the top of their heads, changing it is the last thing you want to do. Instead, li... Read more
Odoo Time and Randomize Questions by Deviati Nur Istiqomah Nov 15, 2022 Time and Randomize Questions None [1] ** Time Limit None [2] ** On timed surveys, respondents need to complete the survey within a certain period of time. It can be used to ensure that all respondents... Read more